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Privacy Policy
Introduction
Welcome to Valor Luxx Transportation (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website and services. By accessing or using our website, you accept the practices described in this policy.
Information We Collect
We may collect and process the following types of information:
⦁ Personal identification information: such as your name, email address, telephone number, postal address, billing address, and any other information you voluntarily provide when you contact us or book a service.
⦁ Booking and service information: details of the services you request or use, such as pick-up and drop-off locations, dates, times, vehicle type, number of passengers, and special requests.
⦁ Payment information: if you pay online or provide payment details, credit/debit card information or billing account information (or via third-party payment processors).
⦁ Technical information: we may collect information automatically when you visit our website, such as your IP address, browser type and version, operating system, referring website, pages visited, and time spent on our website.
⦁ Communication records: if you correspond with us via email, telephone or social media, we may keep records of that correspondence.
⦁ Marketing and preference data: such as your preferences for receiving marketing communications, your interests and feedback.
How We Use Your Information
We use the information we collect for the following purposes:
⦁ To provide, operate and maintain our services and website.
⦁ To process your bookings and payments, confirm appointments, and provide customer support.
⦁ To personalise and improve your experience on our website and tailor our services to your needs.
⦁ To communicate with you about your bookings, services, changes or updates and respond to your requests or inquiries.
⦁ To send you promotional materials, newsletters or other marketing communications (if you have opted in).
⦁ For our internal business purposes, such as monitoring usage, generation of reports, enhancing services, maintaining security and preventing fraud or misuse.
⦁ To comply with legal or regulatory obligations
Disclosure of Your Information
We may disclose your personal information:
⦁ To our service providers or subcontractors (for example, vehicle providers, chauffeurs, payment processors, IT and hosting providers) in order to fulfil bookings or maintain the website.
⦁ If required by law or in response to lawful requests by public authorities (e.g., to comply with court orders).
⦁ To protect our rights, property or safety, or the rights, property or safety of our users or others.
⦁ In the event of a merger, acquisition, or sale of our assets: we may transfer your information to the acquiring entity as part of that transaction (subject to confidentiality obligations).
⦁ With your consent.
Security of Your Information
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, use, alteration or destruction. These measures include secure servers, encryption where applicable and regular security reviews. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Retention of Your Information
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected (such as for booking processing, customer service, compliance with legal obligations, or as long as you maintain an account with us). After that period it will be securely deleted or anonymised.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
⦁ The right to access the personal information we hold about you.
⦁ The right to correct or update any inaccurate or incomplete information.
⦁ The right to request deletion of your personal information (where permitted by law).
⦁ The right to restrict or object to processing of your personal information.
⦁ The right to withdraw consent where we rely on your consent to process your data.
⦁ The right to data portability (to receive your personal information in a structured, commonly used format).
If you wish to exercise any of these rights, please contact us using the details below.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (e.g., web beacons, pixel tags) on our website to enhance your user experience, analyse website usage and provide personalised content. You can disable cookies via your web browser settings; however, doing so may affect how our website functions.
Third-Party Links
Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any website you visit after clicking on a link from our site.
Children’s Privacy
Our services are not directed at children (under 18 years of age). We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us and we will take steps to delete the information.
International Transfers
If you are located outside the country in which our servers or service providers are located, your personal information may be transferred to, stored and processed in other jurisdictions. We will take steps to ensure that your information is safeguarded in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate when changes were made. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: VLuxx3@gmail.com
Phone: 415-646-3981
Address: The Dallas–Fort Worth metroplex
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is based, without regard to conflict of law provisions.
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